Carnival Citi vs High 5 Casino

The short version

Both score 4.0 on our Editor Rating, so the fine print decides it. High 5 Casino is the stronger pick for the wider map (prize play in 29 jurisdictions against 21) and mail-in players, at 3 SC per request against 2, while Carnival Citi is better for live chat support.

State availability

Prize play is open in 21 jurisdictions at Carnival Citi and 29 at High 5 Casino, out of 51 (the states plus DC).

Carnival Citi excludes Florida, Georgia, Hawaii, Illinois, Mississippi, North Dakota, Ohio and Vermont, all of which High 5 Casino accepts.

Carnival Citi and High 5 Casino both still list Utah as open. A state ban or regulator action overrides that, so it counts as closed here.

Turning SC into prizes

Carnival Citi and High 5 Casino share a 100 SC cash minimum. High 5 Casino also offers gift cards from 50 SC. That makes a gift card the quicker first prize at High 5 Casino.

We’ve verified High 5 Casino’s payout methods (Skrill, ACH bank transfer and Prizeout gift cards) but not Carnival Citi’s.

Carnival Citi doesn’t state a processing time in what we’ve verified. On timing, High 5 Casino’s rules say: after approval: Skrill 1–2 business days, Trustly bank transfer 3–5 business days, Prizeout digital cards instantly or within a few hours. Rules allow up to 10 days; prizes of $2,000+ per year may take longer (security checks).

Carnival Citi requires 1x playthrough on Sweeps Coins before redemption; High 5 Casino’s playthrough isn’t in its verified terms. High 5 Casino requires identity verification before you redeem.

Free Sweeps Coins

Carnival Citi gives 5 SC on sign-up with no purchase. We haven’t verified a no-purchase bonus at High 5 Casino.

By post, Carnival Citi credits 2 SC per request. To enter, obtain a unique request code, write out a request on a 4x6 card and post it in a #10 envelope. High 5 Casino takes mail-in requests at 3 SC each. You handwrite a request on a 4x6 card and post it in a #10 envelope, from the state on your account. Over five mailed requests, that’s 15 SC at High 5 Casino against 10 at Carnival Citi.

Carnival Citi also has a daily bonus: 1,000 Sweeps Chips per daily login for the first 5 days.

Buying Gold Coins

For Gold Coins, High 5 Casino accepts credit or debit card, Apple Pay, Skrill and ACH bank transfer, while Carnival Citi accepts Visa, Mastercard, American Express, Discover and Trustly.

Support and games

You can reach Carnival Citi by live chat, email or phone. Stated hours: 24/7 live chat. High 5 Casino offers email support. High 5 Casino claims 1,500+ games. Carnival Citi doesn’t publish a count we could confirm.

What drives the ratings

The widest gap is support, where Carnival Citi scores 5.0 to High 5 Casino’s 3.0 (Carnival Citi: live chat, email and phone around the clock; High 5 Casino: email).

We score game library for High 5 Casino but not Carnival Citi, whose record lacks the facts needed.

Who runs them

High 5 Casino is operated by High 5 Entertainment, LLC (United States). Carnival Citi’s terms, as far as we’ve confirmed them, don’t name an operating company.

Carnival Citi vs High 5 Casino: questions